Overview

Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 44 countries with more than 180,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.

They are looking to hire Service Desk Analyst with 0 – 2 years of experience in Bangalore location

DETAILS

Company Name: Capgemini

Qualifications: BE/B.Tech

Designation: Service Desk Analyst

Experience: Freshers

Eligibility Criteria

• Must be graduate
• Must be comfortable with taking inbound/outbound calls.
• Strong communication & analytical skills are mandatory
• Good to have ITIL V3 certified
• Knowledge in BMC remedy will be an added advantage
• should be ready to work in 24*7 shift

What you will do

• Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution, and reporting of help desk incidents and service requests
• The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
• Should also provide an accelerated response to the executive users within the customer organization

Skills & Experience:

Must have updated back-end of the knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.