IBM Hiring Freshers | Technical Support Associate | Hyderabad

  • Location:
  • Salary:
    negotiable
  • Posted:
    7 months ago
  • Category:
    Computer Science
  • Deadline:
    July 28, 2018

Overview

IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.


What You Will Do

  1. The job will require you to handle inbound calls/emails/chats regarding technical issues for end users –
  2. Remote Infrastructure support delivery
  3. Perform problem cause analysis
  4. Resolve routine customer problem on a timely basis

What we can offer you

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be
  • You’ll learn directly from expert developers in the field; our team leads love to mentor
  • You have the opportunity to work in many different areas to figure out what really excites you

What you required

  • 0 to 2 Years relevant technical experience.
  • Graduate in any discipline (15 years + Education)
  • Fluency in English
  • Proven communication skills
  • Knowledge in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Open to work in shifts
  • Ability to identify opportunity & implement process improvements
  • Ability to meet a set of defined account agent productivity measurement

location