Overview

FIS™ is the world’s largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

What You Will Do

1. Monitor Service Desk tickets.
2. Access Management for Service Desk,
3. Manage customer communications and set appropriate expectations (i.e. Delivery date). Provide regular feedback to the customer on outstanding requests,
4. Notify customers of alerts and outages,
5. Open appropriate ticket (if required) (Incident/Service request)
6. Assign Service Requests to the appropriate area,
7. Manage Incidents following Critical Problem Checklist for Critical 1 events,
8. Provide First Call Resolution for password resets and account unlocks,
9. Review and follow-up on outstanding requests,

What you required

• Bachelors Degree or equivalent
• Fresher & Experience both applicable